Telephone Communication

NextGen® Adaptive Content Engine Help Enterprise 8.3.1

Configuring Your Documentation Preferences

You can configure the system based on your practice preferences for documenting communications with the following options: Set the default communication template to open from the Template button, navigational tabs, and the sub-navigation links on the templates Generate the Telephone Communication document offline Display the link to view call histories documented prior to NextGen® Adaptive Content Engine version 7.4 Set the Default Telephone Template Configure the Telephone Communication Document to Generate Offline View the Call History Prior to v7.4 Link Parent topic: Telephone Communication

NextGen® Adaptive Content Engine Help Enterprise 8.3.1

Open the Telephone Communications Template

The Telephone Communication template enables you to document risk indicators such as tobacco use, hypertension, diabetes, and coronary artery disease. Open the Templates module. On the Medical Records tab, select the Show option of All. Scroll down to highlight Telephone Communication and click OK. The Telephone Communication template opens. Select a Specialty. The Visit Type is set to Patient Communication. Document Provider Communications Documenting the NextGen Enterprise Communication Component Order Management Care Guidelines and Immunization Data Document Patient Reminders Generate the Telephone Communication Document Parent topic: Telephone Communication

NextGen® Adaptive Content Engine Help Enterprise 8.3.1

Telephone Communication

You can view and document the communication between a practice and a patient or a patient's representative. Depending on your preference, you can view and document telephone interaction details on the Telephone Call or Telephone Communication template. With the Telephone Call template you can document the reason for a call, add additional comments, and create tasks to assign to a patient's task list. You can access the template from the Template module. Telephone Call With the Telephone Communication template, you can quickly document details of telephone interactions with patients. The template includes the communication component that works seamlessly with NextGen® Adaptive Content Engine to streamline the documentation process. You can access this template from the Template module for all specialties. NextGen® Adaptive Content Engine ships with the Telephone Call template as the default. However, your practice can set the default to be the on the Telephone Communication template on

NextGen® Adaptive Content Engine Help Enterprise 8.3.1

Telephone Communication

The telephone templates enable you to view and document a telephone interaction between a practice and a patient or a patient's representative. Telephone Communication Configuring Your Documentation Preferences Open the Telephone Communications Template

NextGen® Adaptive Content Engine Help Enterprise 8.3.1

Open the Telephone Communication Template

You can open the Telephone Communication template from the Templates module. Open NextGen® Enterprise EHR. To open the Templates module on a patient encounter, do one of the following: On the Categories or Encounter History tab, select Open Template. On Top Toolbar, select Templates. On the main menu, select File > New > Template. The Select Template window opens. In Medical Records tab, in Show, select All. Select Telephone Communication and select OK. The Telephone Communication template opens. Telephone Communication The tabs on the Telephone Communication template appear based on the selected Specialty and Visit Type. You can configure the tabs on the Framework Content system template. Parent topic: Telephone Communication

NextGen® Adaptive Content Engine Help Enterprise 8.3.1

Open the Telephone Call Template

You can open the Telephone Call template to record information gathered during a telephone conversation with the patient. Before you begin Using the Call/Communication link, if you want to open the Telephone Call template by default, then you must clear the Launch Telephone Communication check box at the practice level on the Practice Configuration template. Open NextGen® Enterprise EHR. To open the Telephone Call template, do one of the following: On the Intake template, select the Call/Communication link. On the Patient Information Card, select the Telephone Communication link. The Telephone Call template opens. Parent topic: Managing the Telephone Call Template

Telephone Communication

Recommendations

Configuring Your Documentation Preferences

Open the Telephone Communications Template

Telephone Communication

Telephone Communication

Open the Telephone Communication Template

Open the Telephone Call Template

Configuring Your Documentation Preferences

Open the Telephone Communications Template

Telephone Communication

Telephone Communication

Open the Telephone Communication Template

Open the Telephone Call Template