| General |
- Use a wired/Local Area Network (LAN) connection where possible instead of a wireless network.
- Use a wireless network instead of a phone carrier signal.
- The quality of the device (computer, phone, or camera) impacts stability.
- Newer devices have more computing capability.
- High-resolution webcams traditionally have more tuning options and enhanced performance.
- Ensure that you have adequate lighting in the room. Low lighting impacts picture quality and performance.
- Disable low light compensation (automatic backlight compensation).
- Check your firewall configuration.
- For local network or router configuration, set Quality of Service (QoS) priority high for telehealth sites to assure video streaming is optimized.
- Do not walk and talk between access points (if wireless or mobile) as it may cause disconnections and latency.
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| Laptop |
- See the General category in this table.
- Different laptop manufacturers offer various tips for improving video quality and reducing lag. Check your webcam's user manual for tips specific to your model. If you do not have the manual, you can usually download it from the manufacturer's website.
- Update firmware and software to latest versions for your integrated camera.
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| Universal Serial Bus (USB) webcam |
- See the General category in this table.
- Ensure that your webcam is connected to a high-speed USB 2.0 port.
- Different webcam manufacturers offer various tips for improving video quality and reducing lag. Check your webcam's user manual for tips specific to your model. If you do not have the manual, you can usually download it from the manufacturer's website.
- Update firmware and software to latest versions for your USB camera.
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| Google Android™ OS (phone or tablet) |
- See the General category in this table.
- Ensure that your device is on the latest supporting operating system.
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| Apple iOS (phone or tablet) |
- See the General category in this table.
- Ensure that your device is on the latest supporting operating system.
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