NextGen Knowledge Center

Resetting TOTP User Credentials

If a user gets a new device or for any reason can no longer access the key saved in the authenticator app, an administrator can reset the user's MFA credentials from the settings page. Upon next login, the user will be shown a new QR code and will need to import it into the new device.

Selecting a user from the Multi-Factor Authentication Settings and then selecting Reset User Credentials from the MFA Tasks pane