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At times, after running a report, you realize that you did not generate the information you expected to see. Or sometimes, the report displays no information whatsoever. This could mean that there is no information to display or it could mean that you are having trouble setting up and running your reports.
| Try... | Because... |
|---|---|
| Running Data Maintenance Reports | If there is information in these reports, log a support call to have it corrected. |
| Encounter Level Reports versus Line Item Level Reports | When trying to balance reports, make certain that all the reports calculate consistently by running either encounter or line item level reports. It is possible for the line item and encounter level reports to contain different data since they are pulling from separate sources. |
| Encounter versus Invoices | Charges entered at the encounter and invoice levels report differently in different reports. To ensure that encounter and invoices displays on each report, you must run both reports and compare them. |
| Check the Date Filters | When trying to balance reports, make sure that you use the same date filter criteria (create date, process date) on each report. |
| Check the Process Date Override | You can override the process date for charges and transactions based on your security level and rights. |
| Run an Unapplied Credit Report | Unapplied credits do not show on the Service Item Summary. Unapplied credits report differently in each of the reporting categories. Therefore, run an Unapplied Credit Report to see all of them at one time. |
| Check Encounter Status | Depending on which reports you are running or attempting to balance, try running a Bad Debt or Encounters in History Status report. |
| Report Tabs | Check that all reports tabs include or exclude consistent data. |