Pre-Listed Encounters Excluded from the Bad Debt Process

The following pre-listed encounters are excluded from the bad debt process:

• Encounters with a Line Item Credit Balance: When an encounter that is already on the pre-list for bad debt has a transaction posted, before the bad debt process is run, resulting in a negative (credit) patient balance on some line items and a positive (debit) patient balance on others, a message appears when the bad debt process is run stating that there is [n] encounter that has a line item patient credit and the encounter will not be processed.

  You can do one of the following:

  • To continue the bad debt process, you can select Yes. All encounters except those with a line item credit balance will process and change to Bad Debt status.
  • To discontinue the bad debt process for all encounters, you can select No.

• Encounters with an Unposted Transaction: When an encounter that is already on the pre-list for bad debt has an unposted transaction before the bad debt process is run, a message appears when the bad debt process is run stating that there is [n] encounter that has unposted payments and the encounter will not be processed.

  You can do one of the following:

  • To continue the bad debt process, you can select Yes. All encounters except those with an unposted transaction will process and change to Bad Debt status.
  • To discontinue the bad debt process for all encounters, you can select No.

• Encounters with a $0.00 Balance and History Status: When an encounter that is already on the pre-list for bad debt has a transaction posted, before the bad debt process is run, resulting in a $0.00 balance and an encounter status of History, the encounter is automatically removed from the pre-list and no longer qualifies for the bad debt process.