Patient Chart > Encounters Tab
- Access the Patient Chart.
 - Select the Encounters tab.
 - In the Encounters list on the left, select any encounter.
 - Right-click and select Recall. 
   The Patient Recall window opens.
 - Select the recall to be stopped.
 - Do one of the following:
   
- Select the Open Menu button and select Stop from the menu.
 - Right-click and select Stop from the menu.
 - Select the Stop button.
 
The following prompt displays: Do you want to stop the participation in this plan? - To stop the patient’s recall plan, select Yes.
 - Select a Reason for Stopping Recall and then select OK. 
   Note: The Reason for Stopping Recall window displays only if the Prompt for a reason when a Recall Plan is stopped option is enabled in Practice Preferences > Chart. Recall Plan Stop Reasons are created in File Maintenance > Master Lists.