NextGen Knowledge Center

View Latest Successful Eligibility Response from Encounter

Before you begin

Submit NextGen® Eligibility Verification request for a patient. See Submit Eligibility Requests.

You can view the response for the latest successful transaction from the encounter on the patient chart..

  1. In NextGen® Enterprise PM, select Encounter.

    The Encounter Lookup window opens.

  2. Using the search criteria, find the patient.
    The search result displays the list of encounters for the patient.
  3. On the Encounter Lookup window, double-click the encounter.
    The patient chart for the patient opens. The list of encounters for the patient is displayed in the Encounters window.
  4. On the Encounters list, right-click the encounter you want to view and select Eligibility Verification > View Latest Successful Response.
    The system searches for the eligibility response for the latest successful transaction occurred during the time period specified in the user preferences.
    • If the eligibility response is available, the Real-Time Eligibility Response page opens displaying the response for the latest successful transaction.
    • If the eligibility response is not available, a message appears stating that the successful eligibility response for the specified period is not found.