You can select the media type for secondary and tertiary COB levels in the Payer master file. You can set the default media type for primary, secondary, and tertiary claims to be different for a particular payer.
- To access this window, open File Maintenance, select , and then select the applicable payer.
- On the Modify Payer Information window, select the Practice tab and then the Claims sub-tab.
In addition, you can set the Payer master file to force secondary and tertiary claims to paper for another payer. In other words, regardless of the media type setting in the Payer master file for the next payer, you can override those settings and force the claim to paper for the payers getting the secondary and tertiary claim. To force secondary and tertiary claims to paper for the next payer, activate the following options on the Practice Parameters tab of the Payer master file:
- When Primary, force Secondary claims to paper
- When Secondary, force Tertiary claims to paper