NextGen Knowledge Center

Reverse Discounts from Encounters

You cannot delete discounts to charges on an encounter, but you can reverse the discounts by doing the following:

  1. Reverse the discounts by clearing discount line items.
    1. Open the Discount window and clear each line item that has a discount.
    2. Select Clear Discounts for encounter level discounts.
    3. To save changes and close the window, select OK.
  2. Reverse the discounts from the patient chart.
    1. Open the patient Chart.
    2. Select Encounters, and then select the Transcations tab.
    3. Right-click on the encounter with the discount and select Reverse Transaction.
    4. Select Yes on the confirmation window.