Payments, and adjustments can increase or decrease the amount due on a patient's account.
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Payment
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A payment can be made by the guarantor or a third party payer. In NextGen® Enterprise PM, a payment is applied into the guarantor’s ledger as a negative (-) amount that decreases the balance.
Note: A payment can also be positive, such as with payment reversals, which would raise the balance.
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Adjustment
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An adjustment can have a positive or negative effect on the ledger. When insurance does not pay the full amount, an adjustment is made to increase the amount due by the patient.
