Enterprise Case versus Case Security

All User Rights and Permissions associated with Case Management override Enterprise Case functionality. Enterprise Case data is shared and viewable across Practices; however, users can be restricted from viewing specific Cases based on their Rights and Permissions.

User Rights and Permissions are set at the Practice level and do not apply across different Practices. Therefore, if a user has access to multiple Practices but his or her Rights differ from one Practice to another, it is possible that the user could view all Case information when logged into one Practice but could be restricted from viewing that same Case when logged into another Practice.