When you select the
Default for Contract <> ERA Payment Amount option in
Reason Code library Maintenance window and select the required patient response (PR) codes in the
Patient Responsible Code list in File Maintenance, you have to create and assign an automated task to track the discrepancy in the Electronic Remittance Advice (ERA) payment amount and contractual reimbursed amount. This task is applicable in the following scenarios:
- When you post the 835/ERA file in NextGen® Enterprise PM by selecting either File Import option or Directory Import option.
- When you post the 835/ERA file in NextGen® Background Business Processor by selecting ERA Directory Import option.
Note: If there are one or more ERA files when using Directory Import option or each ERA has more than one encounter (claim) and it meets the criteria of payment received but not for the contractual reimbursement amount, then separate tasks must be created for each encounter (claim).