When you force a service item to paper at the payer level, a paper claim generates for that service item, even when the payer is set for electronic transmission.
Open the Service Item library.
The Service Item Library Maintenance window opens.
In the Search list on the left, select the service item. The matching results are listed.
Note: You can enter an asterisk (*) to see all the records.
Select the applicable service item from the Search list.
Select the Payer tab.
In the Payer field, select the payer from the drop-down list, then select the Force to Paper check box.
