NextGen Knowledge Center

Configuring Alternate Payers

The Alternate Payer Simultaneous Billing feature enables you to associate an alternate payer to a payer set up in the Payers master file. When you bill an encounter with a payer having multiple alternate payers, separate claims are generated simultaneously. The Alt Payer tab lists the alternate payer configurations for a payer. You can use the Alternate Payer Simultaneous Billing feature when the charges for an encounter should be billed to different payers (payer carve-out), usually on a different claim form type (1500 and UB).

For example, you set up a payer to bill medical services such as an office visit (99213). Now, when you bill a behavioral health service for substance abuse therapy, the claim may go to a trading partner where the diagnosis is F11.10. But when the same substance abuse therapy is rendered for a patient with a mental health disorder, such as depression, the claim goes to the Department of Mental Health.

You can create and setup all the information associated with the alternate payer in the Payers-Alt Payers master file.

You can configure the alternate payer carve-out criteria on the Alt Payer tab of the Payers master file. Therefore, you can associate an alternate payer to a main payer that is considered as a primary, secondary, or a tertiary payer for the encounter. As there is no payer master file created for an alternate payer, the alternate payer follows the contract and contract exceptions set up for the main payer.

You can generate Alternate Payer Configuration report from the Payers master file. For more information, go to NextGen Healthcare Success Community and download the latest Reports User Guide for NextGen® Enterprise PM.