To change a payer address:
- From the Master Files - System list, select Payers.
The Payers List window opens.
- Select the payer you want to modify, select the open menu
button, and then select Open or double-click the payer.
The Modify Payer Information window opens.
- On the Payer Defaults - 1 tab, select either Main Address or Refund Address. You can enter one address for each kind.
- Enter the new address in the address fields.
The first space is for street number and name. The second space is for other address details such as suite number. If the ZIP code table is set up, you can enter the ZIP code, and the city, state, county, and country automatically display.
- Select OK.
If any person or patient records have this payer with the old address, a message states how many records will be affected. Select
Yes to update all the records. If you select
No, the records will keep the old address.
Note: The application searches all fields for an exact match. This message displays only if the information in all fields of the patient record match all the fields in the Payer master record. If there are any discrepancies, the record is not be included in the update.
- Select Yes to update all of the matching records with the new payer addresses. The new addresses display in NextGen® Enterprise PM on the Insurance Maintenance dialog box, which you can access from the Insurance tab on the patient's chart.
The refund address also displays in NextGen® Enterprise PM in Payment Entry when you select a payer in the Payer field and a refund code in the Adj Code field.
The refund address also displays in NextGen® Enterprise PM in Payment Entry when you select a payer in the Payer field and a refund code in the Adj Code field.
Note: If you select No, the records do not update with the new addresses.
