NextGen Knowledge Center

Add or Modify a Reason Code

A reason code is a brief description that is added to a transaction to explain how that transaction was handled. When ERA files are involved, the payer returns the reason codes in the file describing how a service was reimbursed. Reason code libraries group related reason codes together. For example, you can have a reason code library that contains the reasons that a claim can be cancelled.
  1. Open File Maintenance and select Libraries > Reason Codes.
    The Reason Code List window opens.
  2. Select the open menu button to add or open an existing Places of Service library.
    The Reason Code Library Maintenance window opens.
  3. Complete the fields to enter the reason codes into the library.
  4. Select the Next button to add a reason code to the library or select the OK button to modify an existing reason code.
Add or Modify a Reason Code