NextGen Knowledge Center

Remove a Two-factor Authentication Credential

You can remove a credential if a token or registered device can no longer be used, for example if a provider leaves the practice, a token or device is broken or replaced. Removing a credential for IdenTrust or Imprivata removes the IdenTrust or Imprivata mapping from the NextGen Healthcare provider account. Removing a credential for Symantec VIP disassociates the token from the provider.

  1. Select a provider, and then on the General tab, select ePCS.
    The ePCS Authentication and Authorization Setup window displays the Credentials tab.
  2. In the Two-Factor Credentialing section, do one of the following:
    • For IdenTrust or Imprivata, select Remove.
    • For Symantec VIP, select a token from the Symantec VIP Tokens list, and then do the following:
      • Select Remove.
      • In the Select Credential window, select the token serial number you want to remove.
      • Select Select.