Experiencing Loss of Focus with CCOW

You might sometimes experience Loss of Focus with CCOW. Loss of Focus means the application that was in the background comes to the foreground and the application that was in the foreground is forced to the background. This usually occurs when you are changing patients in NextGen® Enterprise while the third-party application is in the background. When this happens, you can toggle back to the NextGen® Enterprise application by using the taskbar at the bottom of the screen.

Do one of the following if Loss of Focus interferes with your workflow:

Close the third-party application and re-launch it again when needed.

- or -

Right-click the CCOW icon and then select Break Link.

Note: When the CCOW link is broken, the patients no longer synchronize between the applications. Before Breaking the link, ensure that the correct patient is selected. You can reestablish the link by right-clicking on the CCOW icon and selecting Rejoin Link.

For more information about CCOW, go to NextGen Healthcare Success Community and download the latest CCOW Setup and Basics Overview for NextGen® Enterprise guide.

Experiencing Loss of Focus with CCOW

Recommendations

Set Up CCOW Security

Context Change Scenarios (Sentillion)

CCOW Workflows

Use CCOW to Notify the Context Manager