NextGen Knowledge Center

Appointments Requiring Precerts

The Appointments Requiring Precerts grid displays patients that have upcoming appointments scheduled for payers that require a pre-cert. Payers can be configured to require a pre-cert in the Payers Defaults grid, on the Precert Config system template.
Appointments Requiring Precerts grid

Patients remain listed in the Appointments Requiring Precerts grid until one of the following happens.

  • A clinical encounter is created in NextGen® Enterprise EHR, attached to the case and documented on.
  • The patient is checked in for an evaluation and the NTS Homepage or Single Visit template has been opened.

This does not necessarily mean that a pre-cert was entered or documented. Opening a non-billable encounter and documenting anything from Homepage or Single Visit causes the patient’s name to move from the Appointments Requiring Precerts grid to the Expiring/Expired Precerts by Visits & Never Precerted gird.