For example, if the reason for removing the encounter was because the appointment was checked-in in error, the appointment should have a status of Expected, not Kept. If the appointment status is not reset, the appointment continues to appear on the Kept Appointments with No Charges report.
- Access the Patient Chart.
- Select the Clinical History/Notes tab.
- From the Topics list on the left, select Appointments.
- From the Details section on the right, select the appointment whose status is to be changed.
- Right-click and select Open from the menu.
The Edit Appointment window appears.
- Clear or uncheck, the Appointment Kept check box.
- To save changes and close the window, select OK.
The appointment status changes from Kept to Expected.
