Before you begin
Submit a claim request for the encounter.
- In NextGen® Enterprise PM, do one of the following to open the Encounter Lookup window:
- On the main toolbar, select Encounter.
- From the Tasks menu, select .
The Encounter Lookup window opens.
- Enter the search criteria to find the desired encounter and select Find.
The Encounter List section displays the encounters matching the search criteria.
- Right-click the desired encounter and select Claims.
Note: Alternatively, you can open the
Encounter Claims Request window using one of the following methods.
- From the Patient Chart, on the Encounters tab, in the Encounters list, right-select the desired encounter and select Claims.
- Select Claims on the taskbar.
- From the Tasks menu, select
The Encounter Claims Request window opens displaying the claim requests for the selected encounter.
- Right-click the desired claim request and select View Claim Status.
The Claim Status report opens displaying the following:
- Claim status response date and time.
- Statistical view of the claim status (accepted or rejected), bill amount, and paid amount.
- Collapsed view of the claim status requested for the encounter.
Note: To view the detailed report of the claim status, select and expand the claim.
