You can setup a practice preference to issue a warning when the COB allowed or billed amount is out of balance.
- On the Admin menu and select Preferences and then Practice.
The Practice Preferences window opens.
- Select Transactions from the Preference List.
- In the COB Windows Options section of the window, enable one or more of the following check boxes:
- Warn on COB imbalance with allowed amount
- Warn on COB imbalance with billed amount
After you enable one of the check boxes, and close the Coordination of Benefits Information window, a balance check is performed on the COB information. If the information does not balance, then one or both of the following warning messages appear if the allowed amount or billed amount is out of balance:
- Paid amount and patient responsible amounts do not equal allowed amount. Do you want to continue?
- All payments and adjustments do not equal billed amount. Do you want to continue?
