NextGen Knowledge Center

Receive a Secondary Payer Payment before the Primary Payer

When the first payment on an account is from a secondary payer, NextGen® Enterprise PM processes the payment and checks to see if in the Transactions list of the Practice Preferences window, the Use settled up status options selected. When the Use settled up status is selected, the remaining dollar are settled to the patient, and NextGen® Enterprise PM displays the following message after posting the payment to the secondary payer:

When the Use settled up status option is not selected and a secondary insurance payment is selected as the first payment on a patient's account, then a negative balance is created in the Ins2 bucket and a default settlement status of None appears in the Payment Entry window.

In the Payment Entry window:
  • The primary insurance payment is entered after the secondary insurance payment has been received and posted.
  • A message appear to inform you that a secondary payer payment has been posted for the specified line item.

  • Balance information appears in the Balance Control window.
The message appears in a different sequence based on if a contract is attached to the primary payer.
  • When a contract is attached to the primary payer, the message appears after you enter a dollar amount in the Pay Amt field and press the Tab key.
  • When a contract is not attached to the primary payer, the message appears after you select a payer in the Payer field and press the Tab key. The application defaults the expected amount to the line item.