Issue Partial Credits

Help Guide for NextGen® Enterprise PM 8

Apply a Credit to a Posted Batch on the Same Day

You cannot delete any payment once it has been posted. It must be voided after the batch has been posted. You can void a credit card transaction on the same day it has been posted only if the transaction is not settled by the processor. If you attempt to apply a credit before the processor has settled the transaction, you must void the original transaction for the full amount. Set the batch as an active batch. Open the Patient Chart > Encounter > Transactions sub-tab. Select the encounter with the posted transaction. Right-click on the transaction and select Credit Card Credit. A message displays saying this electronic transaction has not been settled and cannot be credited, and a void will be created. It also notes that the FULL amount of the original sale will be voided, and if you wanted to continue. To void the original transaction for the full amount, select Yes. A message displays saying the transaction for the card ending in #### has been voided. The application credits the tran

Help Guide for NextGen® Enterprise PM 8

Apply a Credit to a Posted Batch on the Next Day

You can apply a credit for a transaction on any day after the transaction has posted and settled. The application creates the credit and sends the void transaction request to the NextGen® Pay powered by InstaMed processor. The transaction processor then applies the credit to the transaction. Note: If you attempt to apply a credit before the credit card company has settled the transaction, a message displays that the only option is to void the original transaction for the full amount. Set the batch as an active batch. Open the Patient Chart and select the Encounter tab and then the Transactions sub-tab. Select the encounter with the posted transaction. Right-click on the transaction and select Credit Card Credit. If the transaction is settled, the Payment Entry window opens with the credit amounts populated in both the encounter and line item payment fields. If the transaction is not settled, a message displays that the only option is to void the original transaction for the full amount

Help Guide for NextGen® Enterprise PM 8

Issue Partial Credits

You can issue partial credit card payments for any original line-item transactions that are settled with the transaction processor. The transaction must be at least one day old. Open NextGen® Enterprise PM. Select Admin > Preferences > Practice. The Practice Preferences window opens. To enable partial credits, from Preferences List, select Payment Processing, and then select the Allow partial credit on credit card payments check box. Create an active transaction batch. On the Patient Chart, select Encounter, and then open the Transactions subtab. Locate and select the encounter with the credit card transaction, and then right-click and select Credit Card Credit. By default, the transaction code and transaction amount from the original transaction apear. To create the partial credit, change the amount in CC Amt. The amount is a negative amount. Select Save. A confirmation message appears indicating the amount of the credit entered. Select Yes. The credit is applied. You must post the tr

Patient Experience Help

Issue Partial Credits

You can issue partial credit card payments for any original line-item transactions that are settled with the transaction processor. The transaction must be at least one day old. Open NextGen® Enterprise PM. Select Admin > Preferences > Practice. The Practice Preferences window opens. To enable partial credits, from Preferences List, select Payment Processing, and then select the Allow partial credit on credit card payments check box. Create an active transaction batch. On the Patient Chart, select Encounter, and then open the Transactions subtab. Locate and select the encounter with the credit card transaction, and then right-click and select Credit Card Credit. By default, the transaction code and transaction amount from the original transaction apear. To create the partial credit, change the amount in CC Amt. The amount is a negative amount. Select Save. A confirmation message appears indicating the amount of the credit entered. Select Yes. The credit is applied. You must post the tr

Help Guide for NextGen® Enterprise PM 8

Apply a Credit to a Posted Batch on the Same Day

You cannot delete a payment after it has been posted. You can void a transaction that has posted but has not settled on the same day. If you attempt to apply a credit before the credit card company has settled the transaction, you must void the original transaction for the full amount. Set the batch as an active batch. Open the Patient Chart. Select the Encounter tab and then select the Transactions tab. Select the encounter with the posted transaction. Right-click the transaction and select Credit Card Credit. The application displays a message indicating that the electronic transaction has not been settled and cannot be credited, and the full amount of the original sale will be voided. To void the original transaction for the full amount, select Yes. The application credits the transaction and the transaction processor (TransFirst or InstaMed) voids the transaction. The application displays a message indicating the transaction for the card has been voided. After you select Yes, the t

Patient Experience Help

Apply a Credit to a Posted Batch on the Next Day

The application creates the credit and sends the void transaction request to the NextGen® Pay powered by InstaMed processor. The transaction processor then applies the credit to the transaction. Note: If you attempt to apply a credit before the credit card company has settled the transaction, a message appears that the only option is to void the original transaction for the full amount. Open NextGen® Enterprise PM. From the main toolbar, select the Posting button. The Batch Posting window opens. Right-click the batch, and then select Set as Active Batch. Open Patient Chart > Encounter > Transactions sub-tab. Select the encounter with the posted transaction. Right-click the transaction and select Credit Card Credit. If the transaction is settled, the Payment Entry window opens with the credit amounts filled in both the encounter and line item payment fields. If the transaction is not settled, a message appears that the only option is to void the original transaction for the full amount.

Issue Partial Credits

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