Eligibility Verification Alerts

Selecting Alerts from the navigation bar prompts the response to scroll to the alert section at the top of the screen. This allows you to identify if the plan is active (green alert) or inactive (red alert). Other messages such as when additional payers are found, or if additional verification is needed, orange alerts appear. Furthermore, a blue alert means that the response returned limited benefits for service types and needs to be reviewed. The limited panel holds service types with mixed coverage. For instance, limited coverage could be ACTIVE for insurance when it’s in-network but NON-COVERED if the patient is out-of-network.