NextGen Knowledge Center

Alert Messages

The following table provides information on the alert messages and the action to take after reviewing the message.

Alert MessageOccurs when...StatusClick...To...
All claims are ready for consolidation. Would you like to create Consolidated Services Claims?All lines in the report are greenCSC Claim PendingYesCreate consolidated claims and close the report
NoClose the report and do not create CSC claim
CancelReturn to the report
No claims are ready for consolidation. No Consolidated Services Claims will be created.All lines in the report are redErrorOKClose the report; no CSC claims created
CancelReturn to the report
No matching candidate encounter claims found. Convert single HOLD claims to Pending status?All lines in the report are blueClaim PendingYesConvert single HOLD claims to Pending status and close the report
NoClose the report and no HOLD claims are converted to Pending
CancelReturn focus to the report
Not all claims are ready for consolidation. Would you like to create Consolidated Services Claims for any impending candidate encounters and convert existing single HOLD claims to Pending status?All lines are a mix of red, green or blue YesConvert single HOLD claims to Pending status, create CSC claims, and close the report
NoClose the report with no action
CancelReturn to the report
There are no effective payer rows in the CSC library.All Valid Payer Rows in the CSC Library are expired OKReturn to the report