After the batch is posted, the Coordination of Benefits Information window can only be accessed from the Transactions tab on the patient chart in the Encounters tab. From the Transactions tab, right click and select Transaction Detail.
To access the Coordination of Benefits Information window, do one of the following:
Select the COB button on the Payment Entry window.
Select the Enable COB information popup in payment entry option in the Payers master file.
In File Maintenance, select Master Files > Payers.
On the Payers List window, double-click the applicable payer.
On the Modify Payers Information window, select System > COB Electronic Claims.
Enable the Enable COB information popup in payment entry check box.
The Coordination of Benefits Information window pops up when you tab out of the Reasons (code) field for the last transaction detail row on the Payment Entry window.
